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Why have I not received my reward after completing the purchase requirements for the offer?


You need to complete a purchase that meets the minimum spend requirement for the Cash Back Offer.

1

Confirm you have added the offer to your registered card, prior to the qualifying purchase.

2

Simply meet the offer’s purchase requirements. During the purchase transaction, the offer is redeemed with the swipe of your linked card when you make a purchase online or in-store, depending on the offer channel specified.

3

You must use the card you previously registered and it must meet the card eligibility requirements in order for our system to track your purchase and issue your reward.

4

If you registered a debit card, you need to choose “credit” instead of using your PIN when completing your purchase.

5

Check your activation confirmation email for any other instructions specific to this offer.

6

If you do not have a copy of the receipt, please use the Ask Sam contact form and include the following details:

  • First name, last name
  • Registered email address
  • Card type
  • Last 4 digits of the card used
  • Transaction Date
  • Approximate transaction time
  • Transaction amount
  • Restaurant name






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