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Why are the yellow dots missing on my printed coupon?


If you print a coupon and the yellow dots are missing in the Expiration Date field, most likely it is caused by low ink level.

This is how a valid print should look:

with_dots.png

This is incorrect, without the yellow dots:

without_dots.png

1

Check your ink level. There should be sufficient level of ink to print this water mark.

2

Consider updating your printer driver software. Visit the printer manufacturer website and get the latest software update for your printer model and series.

3

Uninstall the current Coupon Printer in your machine and re-install with the latest Coupon Printer. Check that your default printer settings are set correctly.

4

If possible, use a different browser or update your browser to its latest version. You may download the latest version of the browser from the links below:


Windows:

          Internet Explorer Internet Explorer    Firefox Firefox    Chrome Chrome

Macintosh:

          Safari Safari               Firefox Firefox            Chrome Chrome




Note: After following the troubleshooting steps in the previous article, and you’re still not able to print coupons, we suggest our latest coupon printing technology, called Print Verification. Please review the Print Verification article for more details.







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